:root{--bg-primary: #f5f5f5;--bg-secondary: #ffffff;--bg-tertiary: #f8f9fa;--bg-hover: #f5f5f5;--bg-highlight: #e8f4ff;--text-primary: #333333;--text-secondary: #555555;--text-muted: #666666;--text-light: #888888;--border-color: #e0e0e0;--border-light: #eeeeee;--border-input: #cccccc;--accent-primary: #0078d4;--accent-primary-hover: #005a9e;--accent-success: #28a745;--accent-danger: #dc3545;--accent-warning: #ffc107;--accent-warning-bg: #fff3cd;--accent-warning-text: #856404;--shadow-sm: 0 2px 4px rgba(0, 0, 0, .05);--shadow-md: 0 2px 4px rgba(0, 0, 0, .1);--shadow-lg: 0 4px 12px rgba(0, 0, 0, .15);--shadow-xl: 0 4px 20px rgba(0, 0, 0, .15);--badge-success-bg: #d4edda;--badge-success-text: #155724;--badge-danger-bg: #f8d7da;--badge-danger-text: #721c24;--spinner-bg: #f3f3f3}[data-theme=dark]{--bg-primary: #1a1a2e;--bg-secondary: #16213e;--bg-tertiary: #1f2937;--bg-hover: #2d3748;--bg-highlight: #1e3a5f;--text-primary: #e2e8f0;--text-secondary: #cbd5e1;--text-muted: #94a3b8;--text-light: #64748b;--border-color: #374151;--border-light: #2d3748;--border-input: #4b5563;--accent-primary: #3b82f6;--accent-primary-hover: #2563eb;--accent-success: #22c55e;--accent-danger: #ef4444;--accent-warning: #f59e0b;--accent-warning-bg: #422006;--accent-warning-text: #fbbf24;--shadow-sm: 0 2px 4px rgba(0, 0, 0, .3);--shadow-md: 0 2px 4px rgba(0, 0, 0, .4);--shadow-lg: 0 4px 12px rgba(0, 0, 0, .5);--shadow-xl: 0 4px 20px rgba(0, 0, 0, .5);--badge-success-bg: #064e3b;--badge-success-text: #34d399;--badge-danger-bg: #450a0a;--badge-danger-text: #fca5a5;--spinner-bg: #374151}*{box-sizing:border-box;margin:0;padding:0}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Open Sans,Helvetica Neue,sans-serif;background-color:var(--bg-primary);color:var(--text-primary);line-height:1.6;transition:background-color .3s ease,color .3s 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a:hover{text-decoration:underline}.ticket-status{font-size:.75rem;margin-left:.5rem;padding:.125rem .375rem;border-radius:3px}.ticket-status.open{background:var(--badge-danger-bg);color:var(--badge-danger-text)}.ticket-status.pending{background:var(--accent-warning-bg);color:var(--accent-warning-text)}.ticket-status.resolved,.ticket-status.closed{background:var(--badge-success-bg);color:var(--badge-success-text)}.queue-header-actions{display:flex;align-items:center;gap:.5rem}.open-detail-btn{background:var(--accent-primary);color:#fff;border:none;padding:.25rem .5rem;border-radius:4px;font-size:.7rem;font-weight:500;cursor:pointer;transition:background .2s,transform .1s}.open-detail-btn:hover{background:var(--accent-primary-hover);transform:scale(1.02)}.queue-detail-page{min-height:100vh;background:var(--bg-primary);display:flex;flex-direction:column}.queue-detail-page.dark{--bg-primary: #1a1a2e;--bg-secondary: #16213e;--bg-tertiary: 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